📧 Contact Us

We're Here to Help You

📞 Get in Touch

📧

Email Us

contact@maaexpress.com.au

For general inquiries, support, and partnership opportunities. We typically respond within 24 hours.

📱

Call Us

+61 414 446 248

Available Monday - Friday, 9:00 AM - 6:00 PM AEST. For urgent matters or immediate assistance.

📍

Visit Us

Sydney, NSW 2000

Australia
By appointment only. Please email or call ahead to schedule a visit.

⏰ Business Hours

Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 4:00 PM AEST
Sunday & Public Holidays: Closed

Emergency support available 24/7 for active orders

❓ Frequently Asked Questions

🕒 How quickly will I get a response?

We aim to respond to all inquiries within 24 hours during business days. Urgent matters related to active orders are prioritized.

📦 I have an issue with my order

For order-related issues, please include your Order ID in the contact form. You can also check your Account Dashboard for order status updates.

💳 Payment & refund questions

For payment inquiries, select "Payment & Billing" in the contact form. Include transaction details for faster resolution. Refunds typically process within 5-7 business days.

🆔 Identity verification status

Identity verification typically takes 2-3 business days. Check your Profile Tab for current status or contact us for updates.

🤝 Partnership opportunities

Interested in partnering with Maa Express? Select "Partnership Opportunities" in the form above or email us directly at contact@maaexpress.com.au

🌍 Expanding to new countries

We're actively expanding our coverage. Suggest new routes or countries through the contact form with subject "Feedback & Suggestions".

🌏 Our Locations

🏢

Sydney Headquarters

Main Office

Sydney, NSW 2000
Australia

Phone: +61 414 446 248
Email: contact@maaexpress.com.au

🚧

Melbourne Office

Coming Soon

Melbourne, VIC
Australia

Opening Q3 2025

🚧

Dhaka Office

Coming Soon

Dhaka
Bangladesh

Opening Q4 2025

🚨 Emergency Contact